Ideal Dental Highland Village
3651 Justin Rd, #130, Flower Mound, Texas, 75028
Ideal Dental Highland Village receives highly polarized reviews. Many patients praise specific dentists like Dr. Ahmed and Dr. Herrera for their gentle and thorough care. However, a significant number of patients report severe issues with the front office staff, citing rudeness, poor communication, and billing transparency problems. While the dental care is often described as excellent, the administrative experience is a major pain point for many, leading to a feeling of being just another number.
Be prepared to be your own advocate regarding billing and scheduling; don't rely solely on the office staff to manage your records.
✓ What Works Well
- Excellent and gentle dentists
- Thorough and professional care
✗ Areas to Improve
- Rude and unhelpful front desk staff
- Billing transparency issues
- Poor communication and follow-up
- Why is the billing so confusing?
- How do I get a response from the office?
The dental care is fine, but the office is a nightmare.
Billing is a joke and communication is poor.
Some patients feel like just another number.
- Category Health & Medical
- City Flower Mound
- State Texas
- Postcode 75028
- Country United States
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