Ideal Smiles Dentistry
4598 Broad St, Ste 1, Virginia Beach, Virginia, 23462
Patients are split on their experience here. Many praise the clinical staff, especially the hygienist Rose, for being gentle and kind. However, significant complaints exist regarding billing errors, insurance confusion, and aggressive upselling of treatments. Some users feel the front desk is disorganized and unprofessional, leading to last-minute cancellations.
We analyze 78 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always verify insurance coverage directly with your provider before the visit, as the front desk may provide incorrect information.
✓ What Works Well
- Compassionate and gentle hygienist (Rose)
- Modern and clean facility
- Effective emergency care
✗ Areas to Improve
- Frequent billing and insurance errors
- Unprofessional front desk communication
- Last-minute appointment cancellations
- Why was my appointment cancelled without notice?
- Are you actually in-network with my insurance?
Great clinical care but administrative chaos.
Billing department is consistently confused.
Rose is a gem, but the front office needs work.
- Category Health & Medical
- City Virginia Beach
- State Virginia
- Postcode 23462
- Country United States
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