575 Hill Country Dr, Ste 301, Kerrville, Texas, 78028
Dr. Arellano is generally well-liked for her thoroughness and caring nature, but the practice suffers from significant administrative issues. Patients report long wait times, poor scheduling, and a front office that can be dismissive. While the medical care is solid, the office experience is a major pain point.
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Expect to wait past your appointment time; bring something to do and be prepared for potential scheduling hiccups.
✓ What Works Well
✗ Areas to Improve
The doctor is great, but the front office staff makes it hard to return.
I felt like a number, not a patient.
Great care, but the administrative side is a mess.