Public Infrastructure · Human Services Office

Illinois Department of Human Services

1107 W Deyoung St, Marion, Illinois, 62959

Google Maps Updated: 14 May 2026
Authenticity Score: 65/100
About

The office faces heavy criticism for poor communication, specifically regarding unanswered phones and lack of follow-up. Many users report long wait times and rude staff, though a few individuals mention positive experiences with specific front-desk employees. The general sentiment is one of frustration with the bureaucracy and difficulty in accessing services. It is clearly a high-stress environment for both staff and visitors.

Our Review Process
20
Most Relevant
9
Newest
20
Highest
20
Lowest

We analyze 69 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Process Ease 30/100
Staff Conduct 35/100
Pro Tip

Try visiting in person early, as phone lines are notoriously unreliable.

High volume office
Essential services
Pros & Cons

✓ What Works Well

  • Helpful front desk staff
  • Some efficient visits
  • Essential community services

✗ Areas to Improve

  • Phones are rarely answered
  • Long wait times
  • Rude and dismissive staff
Frequently Asked Questions
  • Why can't I get anyone on the phone?
  • How do I check the status of my application?
User Feedback

Hard to get a straight answer

Front desk is the only bright spot

System feels broken and uncaring

Location Details
Street: 1107 W Deyoung St
Neighborhood: Marion
City: Marion
State: Illinois
Postcode: 62959
Country: United States
Location
1107 W Deyoung St, Marion, IL 62959
Quick Info
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