InFocus Eyecare Athens
110 College St, STE B, Athens, Alabama, 35611
Patients appreciate the thorough eye exams and the expertise of the doctors. However, there is a recurring frustration regarding billing transparency and front-desk customer service. Some users feel the office is disorganized with insurance claims and appointment management.
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Ask for a full breakdown of all fees before starting your exam to avoid surprise charges.
✓ What Works Well
- Thorough eye exams
- Knowledgeable doctors
- Good frame selection
✗ Areas to Improve
- Billing transparency issues
- Rude front desk staff
- Long wait times
- Why was I charged extra for a contact fitting?
- How do I get my prescription if I buy glasses elsewhere?
Doctors are spot on
Billing is a headache
Great selection of frames
- Category Health & Medical
- City Athens
- State Alabama
- Postcode 35611
- Country United States
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