InnovaCare | Lama Medical Center
105 S Dixie Dr, Haines City, Florida, 33844
InnovaCare (Lama Medical Center) has a very polarized reputation. Many patients love the doctors, especially Dr. Santiago and Dr. Lama, for their kindness and thoroughness. However, there are frequent, serious complaints about the office manager and front desk staff, with reports of rudeness, HIPAA breaches, and poor communication. While the clinical care is often rated highly, the administrative environment is a major source of patient distress.
We analyze 72 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have concerns about your privacy or staff behavior, document them and consider speaking directly to the doctor.
✓ What Works Well
- Compassionate and thorough doctors
- Clean and welcoming office
- Family-oriented atmosphere
✗ Areas to Improve
- Rude and unprofessional office staff
- HIPAA concerns
- Poor administrative communication
- How do I get a referral?
- Why is the office staff so rude?
The doctor is great, but the staff is terrible.
They treat you like family.
Administrative management needs a total overhaul.
- Category Health & Medical
- City Haines City
- State Florida
- Postcode 33844
- Country United States
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