Innovista Medical Center - Irving
3917 W Airport Fwy, Irving, Texas, 75062
This clinic is highly polarizing. While some patients praise the doctors, particularly Dr. Franco Porto, for their compassion and thoroughness, there are significant and recurring complaints about administrative failures, including poor referral management, billing errors, and difficulty reaching the office. It is a practice where the clinical care is often good, but the office experience is inconsistent and frequently frustrating.
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If you need a referral, follow up frequently and keep a record of all your interactions with the office.
✓ What Works Well
- Compassionate and thorough doctors
- Clean and modern facility
- Friendly clinical staff
✗ Areas to Improve
- Poor referral management
- Billing errors and lack of transparency
- Difficult to reach by phone
- Why was I billed for a service I didn't receive?
- How do I get my referral processed?
Dr. Porto is great, but the office is a mess.
The billing department is impossible to reach.
Great care, but the admin side needs work.
- Category Health & Medical
- City Irving
- State Texas
- Postcode 75062
- Country United States
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