Innovista Medical Center - Las Colinas
6500 N MacArthur Blvd, Irving, Texas, 75039
Patients appreciate the individual doctors and nurse practitioners for their attentiveness and care. However, the clinic suffers from significant administrative issues, particularly regarding phone accessibility, referral processing, and billing transparency. Many feel the transition to the new management has negatively impacted the patient experience.
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Use the MyChart portal for direct communication with providers, as phone lines are frequently overwhelmed.
✓ What Works Well
- Caring and attentive providers
- Clean, modern facilities
- Convenient extended hours
✗ Areas to Improve
- Extremely difficult to reach by phone
- Slow or failed referral processing
- Inconsistent billing practices
- Why is it so hard to get a referral?
- How do I speak to a human instead of an automated system?
The doctors are great, but the office management is a nightmare.
I love my doctor, but I'm considering leaving due to the front desk.
Billing is confusing and often inaccurate.
- Category Health & Medical
- City Irving
- State Texas
- Postcode 75039
- Country United States
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