Inova Primary Care - Ashburn HealthPlex (Landmark Crt)
22505 Landmark Ct, Suite 210, Ashburn, Virginia, 20148
Patients are deeply frustrated by the administrative failures and communication gaps at this facility. While some individual doctors receive praise for their bedside manner, the overall experience is marred by long wait times and billing confusion. Many feel the system is impersonal and bureaucratic. The lack of responsiveness from the staff is a recurring pain point for those seeking urgent care.
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Use the patient portal for non-urgent requests, but follow up with a phone call if you don't hear back within 24 hours.
✓ What Works Well
- Some doctors are highly skilled and compassionate
- Facility is clean and modern
- Emergency services can be efficient when not busy
✗ Areas to Improve
- Extremely poor administrative responsiveness
- Billing errors and lack of transparency
- Long wait times for appointments and results
- Why is it so hard to get a response from the office?
- How can I get my billing issues resolved?
Communication is a major bottleneck
Billing department is difficult to reach
Staff often seem indifferent to patient needs
- Category Health & Medical
- City Ashburn
- State Virginia
- Postcode 20148
- Country United States
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