Insight Vision
1350 E Hickman Rd, Waukee, Iowa, 50263
Patients generally love the doctors, especially Dr. Blake, for their thoroughness and kindness. However, the administrative side of the practice is a major pain point for many, with frequent complaints about rude office management and billing confusion. While the medical care is spot on, the front-office experience can be a real headache. It is a great place for your eyes, but keep a close eye on your billing statements.
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Always double-check your insurance coverage and billing statements before leaving the office to avoid future headaches.
✓ What Works Well
- Excellent and thorough doctors
- Clean and professional facility
- Great selection of eyewear
✗ Areas to Improve
- Rude or unhelpful office management
- Billing and insurance confusion
- Long wait times for some
- Why was I charged for this?
- Can I get my prescription details?
Dr. Blake is wonderful, but the office manager is a nightmare.
Great eye exam, but the front desk needs better training.
They are very thorough, but the billing process is a mess.
- Category Health & Medical
- City Waukee
- State Iowa
- Postcode 50263
- Country United States
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