InStride Family Foot Care
130 Lake Concord Rd NE, Suite B, Concord, North Carolina, 28025
Patients frequently commend Dr. McDonald for his expertise and ability to resolve chronic foot pain, often describing him as a 'lifesaver.' However, the practice faces significant criticism regarding its administrative side, specifically with online appointment requests and insurance communication. While the medical care is generally spot on, the front-office experience can be a bit of a mixed bag for some.
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Call the office directly to schedule instead of using the online portal to avoid frustration.
✓ What Works Well
- Highly skilled podiatrist
- Effective treatment for foot pain
- Friendly and personable doctor
✗ Areas to Improve
- Poor online appointment system
- Inconsistent front desk communication
- Billing confusion
- Does this office accept my insurance?
- How long is the wait for an appointment?
Dr. McDonald is great, but the office staff needs work.
Finally got my foot pain fixed!
The online booking system is a total waste of time.
- Category Health & Medical
- City Concord
- State North Carolina
- Postcode 28025
- Country United States
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