7111 W Broad St, Richmond, Virginia, 23294
Insurance Doctor is a local staple for many, with customers frequently highlighting the helpfulness and efficiency of agents like Dominique, Ashlie, and Jane. Many users appreciate the 'bang for the buck' they get on quotes and the willingness of staff to go the extra mile. However, some long-term customers have expressed frustration over rising premiums and occasional billing or communication issues with the carriers they represent.
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✓ What Works Well
✗ Areas to Improve
Agents work hard to find the best rate.
Great customer service for over 20 years.
Some billing confusion with carriers.