Health & Medical · Regional Hospital

Intermountain Health Cassia Regional Hospital

1501 Hiland Ave, Burley, Idaho, 83318

Google Maps Updated: 14 May 2026
Authenticity Score: 60/100
About

Cassia Regional Hospital is a vital local resource, but it is plagued by significant administrative and billing issues that frustrate many patients. While the clinical staff—nurses and doctors—are often praised for their compassion and skill, the hospital's integration into a larger corporate system has made billing and communication a major pain point for the community.

Our Review Process
20
Most Relevant
20
Newest
20
Highest
20
Lowest

We analyze 80 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 80/100
Admin Efficiency 25/100
Pro Tip

If you have billing issues, demand to speak to a supervisor immediately, as the offshore call center often lacks the authority to resolve local issues.

Regional Hospital
Corporate Billing System
Pros & Cons

✓ What Works Well

  • Compassionate nurses and doctors
  • Good labor and delivery care
  • Vital local emergency access

✗ Areas to Improve

  • Nightmarish billing system
  • Poor administrative communication
  • Long wait times in ER
Frequently Asked Questions
  • Why is the billing so confusing?
  • Is the ER always this busy?
  • Can I speak to a local billing representative?
User Feedback

The nurses were amazing, but the billing department is a disaster.

I'd rather drive to Twin Falls.

The local staff is great, but the corporate system is awful.

Location Details
Street: 1501 Hiland Ave
Neighborhood: Burley
City: Burley
State: Idaho
Postcode: 83318
Country: United States
Location
1501 Hiland Ave, Burley, ID 83318
Quick Info
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