Health & Medical · Hospital

Intermountain Health Intermountain Medical Center

5121 Cottonwood St, Murray, Utah, 84107

Google Maps Updated: 19 May 2026
Authenticity Score: 80/100
About

Intermountain Medical Center receives a wide range of feedback. Many patients are deeply grateful for the life-saving care, professional staff, and compassionate nursing teams. However, there are significant complaints regarding administrative disorganization, long wait times in the ER, and poor communication. While the clinical care is often described as top-tier, the administrative and support services can be a source of major frustration.

Our Review Process
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Most Relevant
17
Newest
20
Highest rating
20
Lowest rating

We analyze 77 public reviews for Intermountain Health Intermountain Medical Center using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 90/100
Admin Efficiency 40/100
Pro Tip

If you have a billing concern, be prepared to follow up multiple times and ask for a supervisor if needed.

Emergency services
Specialized care
Pros & Cons

✓ What Works Well

  • Life-saving medical expertise
  • Compassionate nursing staff
  • Clean facilities

✗ Areas to Improve

  • Long ER wait times
  • Administrative disorganization
  • Poor communication
Frequently Asked Questions
  • How long is the wait?
  • Is the staff professional?
  • How do I resolve a billing issue?
User Feedback

The doctors are spot on.

Admin side is a headache.

Great care, but the system is flawed.