Health & Medical · Internal Medicine

Intermountain Health West End Clinic Internal Medicine

602 Henry Chapple St, Billings, Montana, 59102

Google Maps Updated: 13 May 2026
Authenticity Score: 91/100
About

Patients consistently praise the clinic for its professional, kind, and thorough care. Providers like Dr. Malters and Dr. Robison are frequently highlighted for their ability to listen and tailor care plans. The facility is described as clean and welcoming, with many appreciating the on-site lab services. While billing systems can be confusing, the overall sentiment is overwhelmingly positive regarding the quality of medical attention.

Our Review Process
20
Most Relevant
8
Newest
20
Highest
12
Lowest

We analyze 60 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 94/100
Admin Efficiency 70/100
Pro Tip

Ask for a detailed breakdown of your bill at the front desk before leaving to avoid confusion later.

High patient trust
Modern facility amenities
Pros & Cons

✓ What Works Well

  • Thorough and attentive physicians
  • Clean and modern facility
  • Convenient on-site lab services

✗ Areas to Improve

  • Complex and confusing billing system
  • Occasional issues with insurance coding
  • Limited time for complex health histories
Frequently Asked Questions
  • How can I better understand my billing statement?
  • Is the lab work done on-site?
User Feedback

Dr. Malters is brilliant and truly cares about his patients.

The facility is a great addition to the West End.

Billing needs to be more transparent.

Location Details
Street: 602 Henry Chapple St
Neighborhood: West End
City: Billings
State: Montana
Postcode: 59102
Country: United States
Location
602 Henry Chapple St, Billings, MT 59102
Quick Info
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