Professional Services · Software Company

Intuit Inc

7535 Torrey Santa Fe Rd, San Diego, California, 92129

Google Maps Updated: 19 May 2026
Authenticity Score: 75/100
About

Intuit receives harsh criticism for its customer service, billing practices, and software reliability. Many users report being trapped in subscription cycles, experiencing glitches in payroll software, and finding it nearly impossible to reach a helpful human representative. While the campus itself is described as beautiful, the user experience with their products is frequently described as a nightmare.

Our Review Process
20
Most Relevant
14
Newest
11
Highest rating
20
Lowest rating

We analyze 65 public reviews for Intuit Inc using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Professionalism 30/100
Communication 25/100
Pro Tip

If you have billing issues, document every interaction and consider disputing charges through your bank if support is unresponsive.

Support: Difficult
Reliability: Mixed
Pros & Cons

✓ What Works Well

  • Beautiful campus
  • Some useful software features

✗ Areas to Improve

  • Poor customer service
  • Billing and subscription issues
  • Software glitches
Frequently Asked Questions
  • How do I cancel my subscription?
  • Why was I charged twice?
  • How do I reach a human?
User Feedback

Customer service is very difficult to reach.

Be careful with auto-renewals.

Software can be unreliable for payroll.