175 S Union Blvd, Suite 255, Colorado Springs, Colorado, 80910
Iron Horse Pediatrics receives highly polarized reviews. Many parents praise the medical expertise and bedside manner of providers like Dr. Bagnall and Dr. Valdez. However, there is a significant volume of complaints regarding the front desk staff, appointment scheduling, and administrative errors, leading to a feeling of being undervalued by some families.
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Use the patient portal for all communication; phone calls are notoriously unreliable.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the front desk makes me want to leave.
Great care, but the administrative side is a disaster.
I feel like a number, not a patient.