Isaacs & Isaacs
333 W Vine St, #300, Lexington, Kentucky, 40507
Clients frequently praise the firm for its warm and empathetic staff, particularly during the initial stages of a case. Many reviewers highlight specific staff members who made them feel heard and valued. However, there is a recurring frustration regarding long-term communication and the handling of smaller cases. Some clients feel that once the initial excitement fades, the firm becomes less attentive, leading to feelings of being ignored.
We analyze 72 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Ask for a dedicated case manager early on to ensure you have a consistent point of contact.
✓ What Works Well
- Very friendly and empathetic staff
- Quick initial response times
- Helpful guidance for new clients
✗ Areas to Improve
- Communication drops off over time
- Frustration with case updates
- Perceived lack of interest in smaller cases
- Why is my case taking so long?
- Can I get an update on my settlement?
- Why is it hard to reach my attorney?
Gisela is a total gem and very helpful.
They are great until they get your signature.
Communication is hit or miss.
- Category Professional Services
- City Lexington
- State Kentucky
- Postcode 40507
- Country United States
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