IU Health Primary Care - Downtown Indianapolis
201 N Illinois St, Suite 110, Indianapolis, Indiana, 46204
Patients are generally very happy with the physicians here, often describing them as attentive, kind, and knowledgeable. The primary care doctors are the clear highlight. However, the support staff, including medical assistants and the phone system, are frequent sources of frustration, with reports of poor communication and administrative errors.
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Use the online portal for non-urgent requests to avoid the frustration of the phone system.
✓ What Works Well
- Excellent, attentive physicians
- Good bedside manner
- Easy online portal access
✗ Areas to Improve
- Difficult phone system
- Unresponsive support staff
- Occasional scheduling errors
- How do I get a prescription refill?
- Is this office good for complex health needs?
Doctors are top-tier, but the office staff needs training.
Great care if you can get past the phone system.
Very accommodating for patients with disabilities.
- Category Health & Medical
- City Indianapolis
- State Indiana
- Postcode 46204
- Country United States
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