Food & Beverage · Fast Food Burger

Jack in the Box

1800 N Illinois St, Swansea, Illinois, 62226

Google Maps Updated: 16 May 2026
Authenticity Score: 60/100
About

Jack in the Box in Swansea is frequently criticized for poor service, long wait times, and inconsistent food quality. Many customers report rude staff, incorrect orders, and a lack of product availability. While some enjoy the menu variety, the overall experience is often described as frustrating and unreliable.

Our Review Process
20
Most Relevant
14
Newest
20
Highest
20
Lowest

We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Food Taste 50/100
Value for Money 55/100
Pro Tip

If you're craving Jack in the Box, try to visit during off-peak hours to avoid the worst of the service issues.

24/7 hours
Drive-thru available
Pros & Cons

✓ What Works Well

  • Menu variety
  • Occasional friendly staff
  • Good late-night option

✗ Areas to Improve

  • Extremely slow service
  • Rude staff
  • Inconsistent food quality
Frequently Asked Questions
  • Why is the wait so long?
  • Is the lobby open?
  • Why is my order wrong?
User Feedback

Avoid this location

Service is terrible

Food is often cold

Location Details
Street: 1800 N Illinois St
City: Swansea
State: Illinois
Postcode: 62226
Country: United States
Location
1800 N Illinois St, Swansea, IL 62226
Quick Info
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