1411 N Main St, Palmer, Massachusetts, 01069
Patients love the modern, clean facility and the gentle approach of the clinical staff, especially with children. The primary frustration stems from the front desk, with many reports of rude behavior, poor scheduling, and lack of privacy. While the dental work itself is highly rated, the administrative side is a major pain point.
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The clinical care is spot on, but be prepared to deal with a difficult front office staff.
✓ What Works Well
✗ Areas to Improve
Clinical staff is amazing
Front desk needs a total overhaul
Beautiful new office