James Eye Associates
1110 Kingwood Dr, Suite 111, Kingwood, Texas, 77339
James Eye Associates is generally well-regarded for its clinical care, with many patients praising the doctors for being thorough and professional. However, the optical shop and front office management have received significant criticism regarding billing, restocking fees, and customer service. It seems like a great place for an exam, but be cautious when purchasing glasses.
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Always ask for a written policy on restocking fees before purchasing frames.
✓ What Works Well
- Thorough and caring doctors
- Friendly and welcoming atmosphere
- Good selection of frames
✗ Areas to Improve
- Hidden restocking fees
- Poor management of customer complaints
- Inconsistent customer service in the optical shop
- Are there restocking fees?
- Do they accept my insurance?
- Is the doctor thorough?
Great doctor, but watch out for the billing.
The staff is hit or miss.
I love the doctor, but I won't buy glasses there again.
- Category Health & Medical
- City Kingwood
- State Texas
- Postcode 77339
- Country United States
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