11835 Fishing Point Dr, Suite 104, Newport News, Virginia, 23606
Patients generally love the doctors here, often highlighting their genuine care and thoroughness. However, the front office staff frequently receives heat for being rude, dismissive, or hard to reach. Many long-term patients feel the service quality has dipped recently. While the medical care is spot on, the admin side is a major pain point.
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If you need a quick response, try the patient portal or visit in person, as phone lines are often ignored.
✓ What Works Well
✗ Areas to Improve
Doctors are great but the staff is a headache
Billing department needs a serious overhaul
Hard to get an appointment when actually sick