Jay Patel, M.D.
2619 E Colorado Blvd, Suite 150, Pasadena, California, 91107
Patients generally praise Dr. Patel for his surgical skill and compassionate bedside manner, often noting life-changing vision improvements. However, the office experience is frequently marred by long wait times and inconsistent communication from the administrative staff. While the medical care is top-notch, the front-office coordination often leaves patients feeling like just a number. Many suggest the doctor is excellent, but the support team needs a serious tune-up.
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Bring a sweater; patients frequently report the office temperature is kept very cold.
✓ What Works Well
- Excellent surgical outcomes
- Compassionate and knowledgeable doctor
- Clean and well-designed office
✗ Areas to Improve
- Excessive wait times
- Unresponsive or rude administrative staff
- Poor scheduling coordination
- Why are the wait times so long?
- How do I get a call back from the surgery coordinator?
Great medical care but the front desk is a mess.
Dr. Patel is a gem, but the office is overbooked.
Staff needs better training on patient interaction.
- Category Health & Medical
- City Pasadena
- State California
- Postcode 91107
- Country United States
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