127 Newark Ave, # 1, Jersey City, New Jersey, 07302
Patients love Dr. Desai's clinical care and the modern office aesthetic. The primary complaints revolve around long wait times and perceived 'nickel-and-diming' by the optical staff regarding glasses purchases. Many feel the service has declined under new management.
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Be prepared for potential upselling on frames and lenses.
✓ What Works Well
✗ Areas to Improve
Great doctor, poor front desk
Too much focus on selling glasses
Wait times are unacceptable