676 Capital Ave SW, Battle Creek, Michigan, 49015
Jeff Kiessling's State Farm agency is often praised for its quick, efficient, and friendly service, with many customers highlighting the ease of bundling policies and saving money. Agents like Evan and Andrew receive frequent mentions for their professionalism and patience. On the flip side, there are significant complaints regarding billing issues, rate hikes, and perceived poor customer service from some clients who felt misled or overcharged. While many find the agency to be a great neighbor, others warn of potential issues with account management and communication.
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Always ask for a detailed breakdown of how canceling one policy might affect the rates of your remaining policies.
✓ What Works Well
✗ Areas to Improve
Saved me over $200 a month
Felt misled by billing practices
Top-notch service and very informative