22561 Main St, Hayward, California, 94541
The team here is generally well-regarded for being knowledgeable and helpful, especially when it comes to explaining policy options. However, there is a recurring complaint about the office being difficult to reach by phone, which has caused significant frustration for some long-term clients. When you can get a hold of them, the service is often described as top-notch.
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If you aren't getting a call back, try emailing or visiting the office in person for faster results.
✓ What Works Well
✗ Areas to Improve
Great agents, bad phone service
Very helpful with claims
Professional and patient