114 N 4th St, Suite 114, Steubenville, Ohio, 43952
The collective voice here is quite split. Many folks find the staff rude and communication nearly impossible, especially when trying to get emergency assistance. On the flip side, some residents have had great luck with specific employees who went above and beyond. It seems like a hit-or-miss experience depending on who you talk to. The frustration with the phone system and lack of callbacks is a major pain point for many. Overall, it feels like a place that could really use some better training and a more consistent approach to helping people.
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If you need help, try to get a name of a specific worker and ask for them directly; it seems to bypass the general frustration.
✓ What Works Well
✗ Areas to Improve
The communication system is broken and needs an upgrade.
Some employees act like they are better than the people they serve.
When you get the right person, the service is spot on.