Jeremy Higginbotham - State Farm Insurance Agent
120 S Perry St, Lawrenceville, Georgia, 30046
Customers generally praise the agency for its helpful and knowledgeable staff, particularly Mitchell and Will, who are noted for saving clients money and explaining complex policies clearly. However, there are significant complaints regarding administrative errors, billing issues, and poor communication when problems arise. Some users feel the office is disorganized and occasionally dismissive. While many find the service top-notch, others have had frustrating experiences with policy management and responsiveness.
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Always keep written records of policy changes and payment confirmations to avoid potential administrative lapses.
✓ What Works Well
- Knowledgeable and helpful staff
- Significant cost savings on premiums
- Clear explanation of policy details
✗ Areas to Improve
- Administrative and billing errors
- Inconsistent communication and follow-up
- Occasional unprofessional staff behavior
- Why was my policy canceled without notice?
- How can I resolve billing discrepancies?
- Is it possible to get a refund for overcharged premiums?
Staff members like Mitchell and Will are highly valued for their service.
Billing issues and automatic payment errors are a major pain point.
Some clients feel ignored when trying to resolve urgent administrative problems.
- Category Financial Services
- City Lawrenceville
- State Georgia
- Postcode 30046
- Country United States
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