Jessica Shafer - State Farm Insurance Agent
425 Church Ave SW, #145, Roanoke, Virginia, 24016
The agency receives mixed reviews. Many clients praise the team for their professionalism, cost savings, and helpfulness. However, there are serious concerns raised by some customers regarding communication, accountability, and administrative errors. While many find the service excellent, others feel ignored or misled, suggesting a lack of consistency in service quality across the team.
We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always verify your policy status directly with the carrier if you have multi-state coverage.
✓ What Works Well
- Significant cost savings
- Professional staff
- Quick policy setup
✗ Areas to Improve
- Communication gaps
- Lack of accountability
- Administrative errors
- How can I save on my policy?
- Why was my policy cancelled?
- Can you help with my claim?
Jessica is the best.
Kayla was very helpful.
Communication was poor during my claim.
- Category Financial Services
- City Roanoke
- State Virginia
- Postcode 24016
- Country United States
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