12221 N Mopac Expy, empty, Austin, Texas, 78758
Dr. Lu is highly praised for her intelligence, kindness, and thoroughness. Patients feel heard and valued, often noting her ability to explain complex endocrine issues clearly. However, there are consistent complaints about the office staff and the difficulty of getting follow-up communication or lab results, which can be frustrating for patients needing timely care.
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If you need lab results, follow up via the portal and call the office if you don't hear back within 48 hours.
✓ What Works Well
✗ Areas to Improve
Dr. Lu is the best doctor I've ever seen.
Great doctor, but the office staff makes it hard to get help.
I feel heard and validated every time I visit.