Joan Heintz - State Farm Insurance Agent
5502 Reidville Rd, Moore, South Carolina, 29369
Joan Heintz's State Farm agency is a bit of a mixed bag. Many clients praise the team for their helpfulness and professionalism, with agents like Haven and Makala frequently highlighted for their excellent service. However, there are some serious concerns regarding communication and accountability, particularly with complex claims or policy changes. While many clients feel well-supported, others have had frustrating experiences that have led them to look elsewhere. It is a local agency that seems to have some great staff, but consistency can be an issue.
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If you have a complex issue, try to speak with a specific agent you trust and follow up with written confirmation.
✓ What Works Well
- Helpful and professional staff
- Personalized, local service
- Knowledgeable agents
✗ Areas to Improve
- Concerns about communication and accountability
- Occasional reports of poor customer service
- Minor administrative issues
- How do I file a claim?
- Can you help me bundle my home and auto?
Haven is the best and very helpful.
Makala went above and beyond.
Communication can be hit or miss.
- Category Professional Services
- City Moore
- State South Carolina
- Postcode 29369
- Country United States
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