Joanna Boothe - State Farm Insurance Agent
2316 Southern Blvd SE, Rio Rancho, New Mexico, 87124
Joanna Boothe's State Farm agency receives mixed reviews. Many long-term clients praise the staff, especially Angela and Denette, for their kindness, efficiency, and willingness to go above and beyond. However, there are notable complaints regarding communication delays, perceived rudeness from specific staff members, and frustration with claim handling and premium increases.
We analyze 71 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
The agency is noted for having a live person answer the phone, which is a rare and appreciated feature for many clients.
✓ What Works Well
- Friendly and helpful staff members
- Quick and efficient policy updates
- Long-term customer relationships
✗ Areas to Improve
- Reports of poor communication and long wait times
- Some staff perceived as rude or dismissive
- Frustration with claim outcomes
- Are they responsive to billing questions?
- How is their service for long-term clients?
Angela is always kind and professional.
Denette is fantastic and very helpful.
Some experiences with staff were very disappointing.
- Category Financial Services
- City Rio Rancho
- State New Mexico
- Postcode 87124
- Country United States
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