1124 Lancaster Dr NE, Salem, Oregon, 97301
This agency has a very polarized reputation. Many customers praise individual agents for being helpful, friendly, and efficient, often citing great rates and a smooth sign-up process. However, there is a significant volume of negative feedback regarding poor communication, rude staff, and frustration with the claims process. Some users have even reported feeling scammed or ignored after paying premiums. The inconsistency in service quality is a major theme, making it a hit-or-miss experience for many.
We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have trouble with a local agent, try calling the national corporate line for billing or claim status.
✓ What Works Well
✗ Areas to Improve
Jose was great, but the company itself is frustrating.
Avoid this place, they don't care about customers.
Great service from Karen, she really listened.