Johnson City Internal Medicine
301 Med Tech Pkwy, Suite 240, Johnson City, Tennessee, 37604
Patients generally hold the providers in high regard, with many praising Dr. Shields, Dr. Elliott, and Ashley Claytore for their thoroughness and listening skills. The clinical care is consistently rated well. The primary issues are administrative, specifically regarding phone responsiveness, billing errors, and a perceived lack of empathy from the front office staff.
We analyze 68 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a billing issue, try to speak with the office manager directly rather than the front desk staff.
✓ What Works Well
- Thorough and caring doctors
- Good clinical outcomes
- Professional providers
✗ Areas to Improve
- Rude front office staff
- Billing errors
- Poor phone communication
- Why can't I reach anyone by phone?
- How do I resolve a billing error?
- Are they accepting new patients?
Doctors are excellent, but the front office is a nightmare.
I feel well cared for, but the admin side is frustrating.
Great medical care, just be prepared for admin headaches.
- Category Health & Medical
- City Johnson City
- State Tennessee
- Postcode 37604
- Country United States
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