Johnson Memorial Health
1125 W Jefferson St, Franklin, Indiana, 46131
Experiences at this hospital are highly polarized. Many patients praise the surgical team and nursing staff for their kindness and efficiency, especially in maternity and surgery. Conversely, there are frequent complaints regarding the emergency department, specifically regarding communication, long wait times, and perceived lack of empathy. Billing issues also appear to be a recurring pain point for many families.
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Keep your own copies of all medical records and billing statements, as the portal system can be difficult to navigate.
✓ What Works Well
- Excellent surgical and maternity care
- Clean and modern facilities
- Friendly nursing staff
✗ Areas to Improve
- Emergency department communication gaps
- Frustrating billing and records processes
- Inconsistent physician bedside manner
- How do I access my patient portal?
- Why is the billing department so difficult to reach?
Dr. Boyer is a fantastic surgeon.
The ER experience can be hit or miss.
Billing department needs a major overhaul.
- Category Health & Medical
- City Franklin
- State Indiana
- Postcode 46131
- Country United States
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