Judi Palmer-Mitchell - State Farm Insurance Agent
2458 Wesley Chapel Rd, Ste A, Decatur, Georgia, 30035
This agency receives mixed feedback. Many long-term clients appreciate the personal, family-like care provided by staff members like Ian and Tereca, noting their professionalism and patience. However, a significant number of reviews point to major frustrations regarding communication, specifically unreturned calls and difficulties resolving billing or policy issues. While some find the service top-notch, others feel the agency has lost its focus on customer service, leading to a polarized reputation.
We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Ask for specific staff members by name to ensure you get a faster response.
✓ What Works Well
- Personalized, friendly staff
- Long-term relationship building
- Helpful with policy explanations
✗ Areas to Improve
- Difficulty getting calls returned
- Billing discrepancies
- Aggressive sales tactics
- Why did my premium increase?
- How can I get a call back from the agent?
Staff feels like family
Communication needs improvement
Inconsistent service quality
- Category Financial Services
- City Decatur
- State Georgia
- Postcode 30035
- Country United States
readers daily.