Kaiser Permanente Reston Medical Center
1890 Metro Center Dr, Reston, Virginia, 20190
Patients generally appreciate the high quality of care and the professionalism of the medical staff at this location. Many reviewers highlight specific nurses and doctors for their kindness and expertise. However, there are significant complaints regarding administrative processes, particularly scheduling, phone responsiveness, and billing. While the clinical care is often rated as excellent, the administrative hurdles can make the overall experience frustrating for some patients.
We analyze 75 public reviews for Kaiser Permanente Reston Medical Center using our data models and filter out spam to highlight only authentic feedback.
Use the online portal for scheduling and messaging, as phone lines can be difficult to navigate.
✓ What Works Well
- High-quality medical care
- Professional and kind staff
- Clean and modern facility
✗ Areas to Improve
- Difficult scheduling process
- Poor phone responsiveness
- Billing and administrative confusion
- How do I schedule an appointment?
- Are they in-network for my insurance?
- Can I get a refill online?
My doctor is amazing and truly listens.
The phone system is a nightmare.
The phlebotomist was kind and efficient.
- Category Health & Medical
- Neighborhood Reston
- City Reston
- State Virginia
- Postcode 20190
- Country United States
