Kaiser Permanente San Mateo Medical Offices
1000 Franklin Pkwy, San Mateo, California, 94403
This Kaiser Permanente location has a polarized reputation. Many patients praise the doctors for their expertise, kindness, and thoroughness, often noting that they feel well-cared for. However, there are significant and recurring complaints about administrative issues, including poor communication, long wait times, and difficulty reaching staff. Some patients feel dismissed or frustrated by the system, leading to a mixed overall experience.
We analyze 77 public reviews for Kaiser Permanente San Mateo Medical Offices using our data models and filter out spam to highlight only authentic feedback.
Use the secure online portal for all communication and appointment scheduling to avoid the frustrations of the phone system.
✓ What Works Well
- Highly skilled and kind doctors
- Efficient digital systems
- Comprehensive care system
✗ Areas to Improve
- Poor administrative communication
- Long wait times
- Difficulty reaching staff
- Why is it so hard to reach someone?
- Are the doctors good?
- Is the system efficient?
Doctors are amazing.
Admin side is a total nightmare.
I feel like a number here.
- Category Health & Medical
- Neighborhood San Mateo
- City San Mateo
- State California
- Postcode 94403
- Country United States
