Health & Medical · Medical Offices

Kaiser Permanente Scotts Valley Medical Offices

5615 Scotts Valley Dr, 2nd Floor, Scotts Valley, California, 95066

Google Maps Updated: 13 May 2026
Authenticity Score: 70/100
About

Experiences at this Kaiser location are highly polarized. Many patients praise the individual doctors and physical therapists for their care and professionalism. However, there is a significant amount of frustration regarding administrative processes, long wait times, and perceived lack of empathy from some support staff. It's a place where the quality of care depends heavily on the specific provider you see.

Our Review Process
20
Most Relevant
17
Newest
20
Highest
20
Lowest

We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 75/100
Admin Efficiency 35/100
Pro Tip

Check your clinical notes online after every visit to ensure accuracy.

High-quality individual care
Administrative bottlenecks
Pros & Cons

✓ What Works Well

  • Excellent individual providers
  • Professional physical therapy
  • Clean facility

✗ Areas to Improve

  • Long wait times
  • Poor administrative communication
  • Inconsistent support staff
Frequently Asked Questions
  • Why is it so hard to get an appointment?
  • Is the staff professional?
User Feedback

Great doctors, bad system

Mixed experience

Efficient care

Location Details
Street: 5615 Scotts Valley Dr, 2nd Floor
Neighborhood: Scotts Valley
State: California
Postcode: 95066
Country: United States
Location
5615 Scotts Valley Dr 2nd Floor, Scotts Valley, CA 95066
Quick Info
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