Health & Medical · Medical Center

Kaiser Permanente West Hyattsville Medical Center

5620 Ager Rd, Hyattsville, Maryland, 20782

Google Maps Updated: 13 May 2026
Authenticity Score: 78/100
About

Patients generally appreciate the modern facility and the care provided by specific doctors like Dr. Matty Mathivannan. However, there are recurring complaints about rude staff, long wait times, and difficulty with appointment scheduling. The experience seems to vary significantly depending on the department and staff member.

Our Review Process
20
Most Relevant
17
Newest
20
Highest
14
Lowest

We analyze 71 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 82/100
Admin Efficiency 50/100
Pro Tip

Try to schedule appointments with highly-rated doctors early in the day to avoid potential delays.

Modern infrastructure
Inconsistent staff behavior
Pros & Cons

✓ What Works Well

  • Modern facility
  • Excellent specific doctors
  • Ample parking

✗ Areas to Improve

  • Rude staff
  • Long wait times
  • Scheduling difficulties
Frequently Asked Questions
  • Why are appointments so far out?
  • Is the staff friendly?
User Feedback

Dr. Matty is excellent

Staff can be patronizing

Great facility, poor service

Location Details
Street: 5620 Ager Rd
Neighborhood: Hyattsville
City: Hyattsville
State: Maryland
Postcode: 20782
Country: United States
Location
5620 Ager Rd, Hyattsville, MD 20782
Quick Info
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