915 N King St, 2nd Floor, Honolulu, Hawaii, 96817
While the medical providers receive high praise for their empathy and skill, the administrative experience is a major pain point. Patients frequently report difficulty reaching the clinic by phone and describe the front desk staff as rude or unhelpful. Despite these operational hurdles, many families value the center's mission and the care provided by the doctors.
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It is often faster to walk in person than to call, as phone lines are frequently ignored.
✓ What Works Well
✗ Areas to Improve
Doctors are great, but the front desk needs training.
Impossible to get anyone on the phone.
The care is worth the wait if you can get in.