Kao Xiong - State Farm Insurance Agent
8811 S Tacoma Way, #203, Lakewood, Washington, 98499
This agency receives high praise for its professional and patient staff, particularly agents like Jason and Nicki. Customers appreciate the clear communication and the effort made to find competitive rates. However, there are some notable negative reviews regarding claims handling and perceived unprofessionalism from the agent himself in specific instances. Overall, it is a well-regarded office for many, but some clients have had significant issues with service quality.
We analyze 73 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a complex claim, ensure you document every interaction with the office to avoid confusion later.
✓ What Works Well
- Patient and knowledgeable staff
- Competitive rates and clear explanations
- Responsive to policy questions
✗ Areas to Improve
- Reports of unprofessional behavior
- Issues with claims processing and communication
- Inconsistent service quality
- How can I lower my auto insurance rates?
- What is the process for filing a claim?
They make insurance easy to understand.
Great rates, but be careful with claims.
Some staff are amazing, others are not.
- Category Automobile
- City Lakewood
- State Washington
- Postcode 98499
- Country United States
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