Kaplan & Frese
111 E Church St, Marshalltown, Iowa, 50158
Clients are deeply divided regarding this firm. While some praise the legal expertise and compassionate approach of the attorneys, a significant number of reviewers report poor communication, lack of follow-through, and concerns about billing practices. Several users felt their cases were mishandled or ignored, leading to frustration. The office staff, particularly the reception, receives frequent criticism for being rude or unhelpful. Overall, the firm's reputation is polarized, with some finding them a reliable partner and others feeling exploited.
We analyze 68 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always get a written breakdown of all fees and expected timelines before retaining counsel.
✓ What Works Well
- Knowledgeable legal strategy
- Compassionate demeanor for some clients
- Pro bono work on difficult cases
✗ Areas to Improve
- Poor communication and responsiveness
- Concerns regarding billing and fees
- Rude office staff
- Why is my case taking so long to resolve?
- Are there hidden fees in the payment plan?
Lack of follow-through on promised outcomes
Staff often acts as a barrier to the attorneys
Mixed experiences with case management
- Category Professional Services
- City Marshalltown
- State Iowa
- Postcode 50158
- Country United States
readers daily.