260 Old Hook Rd, Suite 401, Westwood, New Jersey, 07675
Kayal Orthopaedic Center is a large, well-equipped facility with highly skilled medical practitioners. Patients are generally very satisfied with the clinical care and surgical outcomes. However, the administrative side—specifically scheduling, wait times, and billing—is a frequent source of frustration. Many patients feel the practice is too large, leading to impersonal service.
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If you have a specific doctor in mind, be prepared to see their PA instead, as the practice often utilizes a team-based approach.
✓ What Works Well
✗ Areas to Improve
Great doctors, but the office is a mess.
Wait times are consistently long.
The medical care is top-notch.