Keith Dorband: Allstate Insurance
1312 E Little Creek Rd, Norfolk, Virginia, 23518
This Allstate agency has a very polarized reputation. Many clients praise agents like Kristin Tant and Larry Brooks for their professionalism, responsiveness, and ability to find good rates. However, there are significant complaints regarding poor communication, difficulty reaching staff, and administrative errors. Some customers feel that the agency is not proactive in resolving issues, leading to frustration and, in some cases, a decision to switch providers. It seems to be a hit-or-miss experience depending on which agent you work with.
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Ask for Kristin Tant or Larry Brooks specifically for the best service.
✓ What Works Well
- Professional and helpful agents (Kristin, Larry)
- Competitive rates for some
- Responsive to some inquiries
✗ Areas to Improve
- Poor communication and follow-up
- Difficulty reaching staff
- Administrative and billing errors
- Why did my premium increase?
- How can I reach my agent directly?
Kristin is an absolute professional.
Hard to get a hold of anyone.
Great service, but billing is confusing.
- Category Financial Services
- City Norfolk
- State Virginia
- Postcode 23518
- Country United States
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