1312 E Little Creek Rd, Norfolk, Virginia, 23518
This Allstate agency has a very polarized reputation. Many clients praise agents like Kristin Tant and Larry Brooks for their professionalism, responsiveness, and ability to find good rates. However, there are significant complaints regarding poor communication, difficulty reaching staff, and administrative errors. Some customers feel that the agency is not proactive in resolving issues, leading to frustration and, in some cases, a decision to switch providers. It seems to be a hit-or-miss experience depending on which agent you work with.
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✓ What Works Well
✗ Areas to Improve
Kristin is an absolute professional.
Hard to get a hold of anyone.
Great service, but billing is confusing.