Keith Wright - State Farm Insurance Agent
585 W Bagley Rd, Berea, Ohio, 44017
This office has a split reputation. Many long-term clients love the service and find the staff, especially Briana and Grant, to be incredibly helpful and kind. However, there is a vocal group of former clients who have had very negative experiences with communication and billing errors. It seems like a hit-or-miss situation depending on who you work with and the complexity of your issue.
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If you have a complex issue, ask to speak with Grant directly.
✓ What Works Well
- Friendly and kind staff
- Competitive rates
- Quick to help with simple tasks
✗ Areas to Improve
- Billing errors
- Poor communication on complex issues
- Some reports of unprofessionalism
- Why did my premium increase?
- How do I get a refund?
- Can you explain my policy changes?
Grant is very helpful
Briana is responsive
Mixed experiences with management
- Category Financial Services
- City Berea
- State Ohio
- Postcode 44017
- Country United States
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