Health & Medical · Family Medicine

Kellum Family Medicine

3701 Roy Richard Dr, Schertz, Texas, 78154

Google Maps Updated: 13 May 2026
Authenticity Score: 65/100
About

The clinic is frequently criticized for poor administrative management, including long wait times, difficulty reaching staff, and disorganized scheduling. While some patients appreciate the medical providers, many report feeling rushed, dismissed, or frustrated by the lack of communication. Billing issues and unexpected charges are also common complaints. The overall sentiment is that the administrative failures overshadow the clinical care.

Our Review Process
20
Most Relevant
16
Newest
0
Highest
20
Lowest

We analyze 56 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 55/100
Admin Efficiency 15/100
Pro Tip

Always verify your appointment and billing details directly with the office manager if you encounter any issues.

High administrative friction
Inconsistent provider availability
Pros & Cons

✓ What Works Well

  • Some providers are kind and attentive
  • Clean and modern facility
  • Convenient location

✗ Areas to Improve

  • Extremely poor administrative management
  • Long wait times and scheduling errors
  • Difficult to reach by phone or portal
Frequently Asked Questions
  • Why was my appointment rescheduled without notice?
  • How do I resolve a billing error?
User Feedback

The doctors are okay, but the office is a total disaster.

I've been passed between four providers in seven months.

Save your time and money, go elsewhere.

Location Details
Street: 3701 Roy Richard Dr
City: Schertz
State: Texas
Postcode: 78154
Country: United States
Location
3701 Roy Richard Dr, Schertz, TX 78154
Quick Info
Advertisement
📢
Your Ad Here
Reach thousands of
readers daily.