Kelsi Lubovich - State Farm Insurance Agent
303 S Michigan Ave, Marshall, Illinois, 62441
Kelsi Lubovich's State Farm office is generally well-regarded for its friendly staff and quick response times. Many customers appreciate the help they receive from agents like Amber, Kim, and Nikki, who are often described as knowledgeable and accommodating. The office is praised for its clean, organized environment and efficient service. However, there is a notable, detailed complaint regarding communication and policy errors, which suggests that while the team is usually great, there can be significant issues if things go wrong. Overall, most clients feel well-supported and satisfied with their coverage.
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Always double-check your policy documents for accuracy after any changes.
✓ What Works Well
- Friendly and accommodating staff
- Quick response times
- Clean and organized office
✗ Areas to Improve
- Potential for communication breakdowns
- Occasional policy writing errors
- Some concerns about management responsiveness
- How do I bundle my home and auto?
- Can you help me with life insurance?
- What are my options for roadside assistance?
They really have my best interest in mind.
Amber is super helpful.
The process was seamless.
- Category Financial Services
- City Marshall
- State Illinois
- Postcode 62441
- Country United States
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