Health & Medical · Ophthalmology

Kendall - Shepard Eye Center

425 W Central Ave, Lompoc, California, 93436

Google Maps Updated: 13 May 2026
Authenticity Score: 86/100
About

Kendall-Shepard Eye Center is generally well-regarded for its professional and knowledgeable doctors. Many patients have been coming here for years and trust the care they receive. However, there are recurring complaints about front-office staff, including rudeness, scheduling errors, and poor communication.

Our Review Process
20
Most Relevant
12
Newest
20
Highest
15
Lowest

We analyze 67 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 85/100
Admin Efficiency 30/100
Pro Tip

Double-check your appointment details and insurance authorizations directly with the office before your visit.

Comprehensive eye exams
Experienced ophthalmologists
Pros & Cons

✓ What Works Well

  • Knowledgeable and professional doctors
  • Long-standing trust with patients
  • Comprehensive eye care services

✗ Areas to Improve

  • Rude and incompetent front office staff
  • Scheduling and authorization errors
  • Long wait times
Frequently Asked Questions
  • Why are there so many scheduling errors?
  • How can I resolve a billing issue?
User Feedback

The doctors are great, but the front office is a disaster.

I've been a patient for years and trust the medical care.

The staff needs better training in customer service.

Location Details
Street: 425 W Central Ave
City: Lompoc
State: California
Postcode: 93436
Country: United States
Location
425 W Central Ave, Lompoc, CA 93436
Quick Info
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